Business operations

Service and SLAs

Track response commitments on service agreements.

Audience: AM / ops

Demo video

Video coming soon

We are recording a walkthrough of Service and SLAs. Check back here — the same clip will ship to social later.

Screenshots

Primary screen for this feature
Detail / result view
Mobile / Field app view

How to use it

  1. Define SLA templates (response / resolve targets).
  2. Attach SLA to the customer or contract.
  3. Jobs inherit timers; dashboards show breaches risk.
  4. Review monthly with the customer.

Tips

  • Keep SLAs realistic for travel radius.
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